bgd35 Privacy Policy

1 Introduction and Scope

This Privacy Policy sets out the practices of bgd35 ("bgd35", "we", "us", or "our") regarding the collection, use, storage, disclosure, and protection of personal information belonging to users ("you", "your", or "Player") of the bgd35 platform, accessible at bgd35.io and any associated subdomains or mobile interfaces.

bgd35 operates as an online casino and sports betting platform designed specifically for the Bangladesh market. This policy applies to all personal data collected through: the bgd35 website and any mobile-optimised version thereof; account registration and verification processes; customer support interactions conducted via email or live chat; payment transactions processed through supported methods including bKash, Nagad, Rocket, Upay, and partner banking institutions; and any marketing or promotional communications you choose to opt into.

By registering an account on bgd35, accessing the platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. This Privacy Policy should be read in conjunction with the bgd35 Terms & Conditions, which govern the overall relationship between you and the platform.

2 Information We Collect

bgd35 collects personal information across several categories depending on how you interact with the platform. The following table summarises the types of data collected and the contexts in which they arise:

bgd35 does not knowingly collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data, or political opinions. If any such data is inadvertently submitted (for example, within a document uploaded for KYC), it will not be processed beyond the purpose of identity verification and will not be retained beyond the applicable retention period.

3 How We Use Your Information

bgd35 uses the personal information it collects for the following specific, legitimate purposes. We will not use your data in any manner inconsistent with the purposes described in this section without first providing you with appropriate notice and, where required, obtaining your consent.

• Account Management: To create, maintain, and administer your bgd35 player account, including processing your registration, verifying your identity, managing your account settings, and enabling you to log in securely.
• Transaction Processing: To facilitate deposits via bKash, Nagad, Rocket, Upay, and partner banks, process withdrawal requests to your verified payment method, maintain an accurate transaction ledger, and issue receipts or confirmations.
• Identity Verification and Compliance: To conduct Know Your Customer (KYC) checks, verify your age (21+ requirement), comply with Anti-Money Laundering (AML) obligations, and meet any other applicable legal or regulatory requirements.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account takeovers, multiple account creation, bonus abuse, money laundering, and other prohibited conduct as defined in the bgd35 Terms & Conditions.
• Platform Personalisation: To tailor your gaming experience, display game recommendations based on your activity history, present relevant promotional offers, and remember your platform preferences and settings.
• Customer Support: To respond to your enquiries, resolve complaints, process account closure requests, handle responsible gaming requests (including self-exclusion), and maintain records of support interactions for quality and training purposes.
• Marketing Communications: To send you promotional offers, bonus notifications, tournament announcements, and platform updates by email or SMS, where you have opted in to receive such communications. You may opt out at any time.
• Platform Improvement: To analyse aggregated, anonymised usage data in order to improve the bgd35 platform, optimise game performance, identify technical issues, and enhance the overall user experience for Bangladeshi players.
• Legal Obligations: To comply with applicable laws, respond to lawful requests from competent authorities, enforce our Terms & Conditions, and protect the rights, property, and safety of bgd35, its players, and the general public.

4 Legal Basis for Processing

bgd35 processes personal data only where a valid legal basis exists for doing so. The legal bases on which bgd35 relies are as follows:

• Contractual Necessity: Processing is necessary to perform the contract between bgd35 and the player — specifically, to provide the gaming and betting services described in the Terms & Conditions. This covers account management, transaction processing, and the delivery of the platform experience.
• Legal Obligation: Processing is required to comply with applicable legal obligations, including KYC identity verification, AML transaction monitoring, age verification (21+ policy), and cooperation with lawful requests from regulatory or law enforcement authorities.
• Legitimate Interests: Processing is carried out for bgd35's legitimate business interests, including fraud prevention, platform security, abuse detection, and improvement of services — provided that these interests are not overridden by your rights and interests as a data subject.
• Consent: Where processing is not covered by the above bases — most notably in relation to direct marketing communications and the placement of non-essential cookies — bgd35 relies on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Sharing and Disclosure of Data

bgd35 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. However, bgd35 may share your data with carefully selected third parties in the following limited circumstances:

• Payment Processors: bgd35 shares necessary transaction data with mobile wallet providers (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank) solely for the purpose of processing deposits and withdrawals. These partners operate under their own privacy notices and are bound by applicable financial regulations.
• Game Technology Providers: bgd35 partners with game studios and technology providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver games on the platform. These providers may receive limited technical data (such as session tokens and game round identifiers) necessary to operate their games. They do not receive your personal identity data without a specific legal basis.
• Identity Verification Services: bgd35 uses third-party KYC and identity verification service providers to validate player identity documents. These providers process identity data under strict data processing agreements and are not permitted to use the data for any purpose beyond verification.
• Analytics and Performance Tools: bgd35 uses analytics tools to monitor platform performance and user experience. Where such tools process personal data, they do so under data processing agreements and are configured to anonymise data wherever possible.
• Legal and Regulatory Authorities: bgd35 may disclose personal data to competent authorities, courts, or government bodies where required to do so by law, in response to a valid legal order, or where disclosure is necessary to protect the legal rights of bgd35 or prevent serious harm to third parties.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of bgd35's business assets, player data may be transferred to the acquiring entity as part of the transaction. Affected players will be notified via the registered email address prior to any such transfer.

All third parties with whom bgd35 shares personal data are required to implement appropriate technical and organisational security measures and are prohibited from using your data for any purpose beyond the specific, defined purpose for which it was shared.

6 Cookies and Tracking Technologies

bgd35 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device by your web browser when you visit a website. Cookies allow bgd35 to recognise returning players, maintain session state, and collect usage analytics.

bgd35 uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the bgd35 platform to function. They enable core features such as secure player login, session management, and navigation between pages. These cookies cannot be disabled without significantly impairing your ability to use the platform.
• Functional Cookies: These cookies remember your platform preferences — such as your preferred language display settings, previously selected game categories, and responsible gaming tool configurations — to provide a more personalised experience on return visits.
• Analytics Cookies: bgd35 uses analytics cookies to collect aggregated, anonymised information about how players interact with the platform, which pages are visited most frequently, and where technical errors are encountered. This data is used solely to improve platform performance and user experience.
• Marketing Cookies: Where you have provided consent, bgd35 may use marketing cookies to track your interaction with promotional content and to deliver relevant bonus offers and game recommendations based on your gaming activity. You may withdraw consent for marketing cookies at any time.

You may manage your cookie preferences through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or be notified before a cookie is placed. Please note that disabling strictly necessary cookies will affect your ability to use core platform functions, including the ability to log in to your account.

7 Data Retention

bgd35 retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply as a general guideline:

Once a retention period has elapsed, bgd35 will securely delete or irreversibly anonymise the relevant data. Where data deletion is requested by a player prior to the natural expiry of a retention period, bgd35 will action the request to the extent permitted by law. Data that is subject to a live legal hold, regulatory investigation, or active dispute may be retained beyond the standard retention periods described above until the matter is resolved.

8 Data Security

bgd35 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, destruction, or loss. These measures include:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and bgd35 servers is encrypted in transit using Transport Layer Security (TLS) with 256-bit encryption. This protects your login credentials, payment details, and personal information from interception during transmission.
• Encrypted Password Storage: Player passwords are never stored in plaintext. bgd35 uses industry-standard one-way cryptographic hashing with salt to store password credentials, ensuring that even in the event of a data breach, your actual password cannot be recovered from stored records.
• Access Controls: Access to player data within bgd35's internal systems is restricted on a strict need-to-know basis. Only authorised personnel whose job functions require access to specific categories of data are permitted to view or process that data.
• Fraud and Intrusion Detection: bgd35 operates automated monitoring systems that scan for unusual login patterns, suspicious transaction activity, and potential security threats in real time. Anomalies trigger automated alerts and, where necessary, temporary account locks pending human review.
• Regular Security Reviews: bgd35 conducts periodic internal security reviews of its data processing practices, access logs, and technical infrastructure to identify and address potential vulnerabilities before they can be exploited.
• Third-Party Security Standards: All third-party providers with access to bgd35 player data are contractually required to implement security standards at least equivalent to those applied by bgd35 itself.

While bgd35 takes every reasonable precaution to protect your personal data, no internet-based service can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, bgd35 will notify affected players via their registered email address within a reasonable timeframe and will take all steps necessary to contain and remediate the incident.

9 Your Rights and Choices

As a bgd35 player, you have the following rights in relation to your personal data. These rights may be exercised by contacting the bgd35 support team at [email protected]. bgd35 will respond to all valid requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of the personal data bgd35 holds about you, along with information about how it is being used, with whom it has been shared, and how long it will be retained.
• Right to Rectification: If any personal data bgd35 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For account details, you may also update certain information directly through your account settings.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to bgd35's legal obligations to retain certain data for regulatory compliance purposes.
• Right to Restriction of Processing: You may request that bgd35 restrict the processing of your data while a dispute regarding accuracy or the lawfulness of processing is being resolved.
• Right to Data Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to have it transferred to another service provider where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where bgd35 relies on legitimate interests as the legal basis for processing. You also have an absolute right to object to the use of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.

10 Children and Minors

The bgd35 platform is strictly intended for adults aged 21 years and above. bgd35 does not knowingly collect, solicit, or process personal data from any person under the age of 21. Age verification checks are performed during the account registration process, and bgd35 reserves the right to request documentary proof of age at any stage of the account lifecycle.

If bgd35 becomes aware that personal data has been collected from an individual under the age of 21, it will take immediate steps to close the account, return any deposits where appropriate, and permanently delete all associated personal data. If you are a parent or guardian and believe that a minor in your care has registered an account on bgd35, please contact [email protected] immediately so that the matter can be investigated and resolved promptly.

bgd35 urges all adults who share devices or internet connections with minors to make use of parental control software and to ensure that bgd35 account credentials are kept private and inaccessible to persons under 21 years of age.

11 Third-Party Links and Services

The bgd35 platform may contain links to or integrations with third-party services, including game provider interfaces, payment gateway landing pages, and informational resources. This Privacy Policy applies solely to data processed by bgd35 in connection with bgd35.io and does not extend to any third-party website, application, or service that may be linked from the platform.

bgd35 has no control over the content, privacy practices, or data collection activities of third-party services. When you navigate away from the bgd35 platform — for example, to complete a bKash transaction within the bKash interface — you are subject to that service's own terms and privacy notice. bgd35 strongly encourages you to review the privacy policies of any third-party service you interact with in connection with your bgd35 account.

The presence of a third-party integration on the bgd35 platform does not constitute an endorsement of that third party's privacy practices by bgd35.

12 Marketing Communications

bgd35 may send you marketing communications including promotional bonus offers, tournament announcements, seasonal campaigns (such as Eid specials, Pohela Boishakh promotions, and BPL cricket season offers), and platform updates by email or SMS. bgd35 will only send you marketing communications where you have explicitly opted in to receive them during registration or through your account preference settings.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the unsubscribe link included at the bottom of any bgd35 marketing email.
• Updating your communication preferences in your bgd35 account settings.
• Contacting bgd35 support at [email protected] and requesting removal from marketing lists.

Please note that opting out of marketing communications does not affect the delivery of transactional and account-related communications, such as deposit confirmations, withdrawal notifications, KYC request emails, and account security alerts. These communications are sent as part of the service bgd35 provides and cannot be disabled while your account remains active.

13 Changes to This Policy

bgd35 reserves the right to update or amend this Privacy Policy at any time to reflect changes in its data processing practices, the services it offers, applicable legal requirements, or best practice standards. Any changes to this Privacy Policy will be posted on this page with an updated effective date.

Where changes are material — for example, a significant change in the categories of data collected or the purposes for which data is used — bgd35 will notify registered players by email to the registered address and will provide a reasonable period (no less than 14 days) for players to review the changes before they take effect. Your continued use of the bgd35 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes.

bgd35 encourages all players to review this Privacy Policy periodically so that they remain informed about how their personal information is protected and used. The date of the most recent revision is displayed at the top of this page.

14 Contact and Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bgd35 handles your personal data, please contact our support team using the details below. bgd35 is committed to resolving all privacy-related enquiries promptly and transparently.

bgd35 takes all privacy enquiries seriously. If you are not satisfied with the response you receive from our support team, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.